After spending a good amount of time on the phone with 15 Spok users last month, we have implemented several key improvements designed to improve overall user experience and usability. Let’s dive into the changes:
1. "Spok doesn't do a very good job of relating back to my company"
We’ve heard your feedback that Spok could better tailor its responses to your specific business. To solve this, we’ve made significant updates to our system architecture and AI model. This enhancement will provide more personalized, contextually relevant responses with marketing expertise directly applicable to your industry. You should now notice an improvement in how Spok understands your business needs and provides actionable insights.
2. "Spok answered my question. Now what?"
Getting an answer is just the first step, but knowing what to do next is crucial. We’re introducing Follow-Up Questions, with integrated, dynamic quick-tap buttons designed to help you seamlessly assess your next move. This update will provide you with immediate, practical suggestions, making it easier than ever to turn insights into action.
3. "Where did my previous conversation go? I want to continue it."
We’ve redesigned the left navigation and top bar to enhance the user experience and make chat history and settings more accessible. This new design is live, allowing for easier navigation between conversations, quick feedback options, and better account management. Now, continuing previous chats or adjusting settings is smoother and faster than before.
4. "I generated an entire marketing plan on Spok. How do I share it with my team?"
Every chat includes a button in the top-right corner to share the entire conversation as a public link. Collaboration is made simple and efficient with this update.
We’re confident these updates will make your experience with Spok smoother and more intuitive. As always, we’re grateful for your feedback and will continue improving to meet your needs. Stay tuned for more exciting updates soon!
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