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Frequently Asked Questions

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How is Spok different from other LLMs?

Spok combines the creativity and reasoning of LLMs with real-time information to return data-driven, actionable answers to your questions. This is achieved with four inputs:

  • First party data (your business). Spok creates an understanding of your business based on your URL or provided information, which includes your industry, competitors, and customer segments. 
  • The internet. Spok gets a daily update of the entire internet, which it then treats as a large, unstructured dataset to mine for insights.
  • Third party data (Web APIs). Because the regular internet isn't enough, Spok also accesses web APIs to  provide recommendations backed by reputable data, and we are adding more sources all the time. 
  • Marketing expertise. We layered our own special sauce on top of it all, to give Spok an edge that you won't find anywhere else.

Why do I need keywords?

All over the world, people are telling some search engine exactly what the need or want at any given moment, and that is powerful stuff. 

"Keywords" are the words people type into the search bar. Each keyword is an opportunity for you to show up in front of potential customers. This free AI SEO tool helps you discover highly relevant keywords, personalized for your business.

Is there a free trial? 

Enjoy a 7-day free trial with both monthly and annual subscriptions. The free trial includes everything you will find in an active membership: access to Spok Chat, Keyword Discovery, and Content Strategy, as well as unlimited share links.

For all users signing up for a trial, we run a $1.00 pre-authorization fee that will be charged and automatically refunded for your security.

What do I do with keywords?

Keywords can help inform your content strategy, as well as paint a picture of the person behind the search query. This allows you to create data-driven content strategies to attract highly qualified traffic that actually converts. When you sign up for Spok, it will seamlessly take you from keyword discovery to content strategy.

How do I cancel my free trial?

Go to your Settings, and click "Account". You will see your current plan, and your options to manage it. When you click on "Manage plan" you will be securely taken to Stripe, our payment provider, where you can cancel your subscription.

Your access to Spok will continue until the end of your trial period, at which point  you will not be charged.

What is Spok?

Spok is your AI marketing expert  that  combines the creativity and reasoning of LLMs with real-time information to help you create data-driven marketing strategies. This is achieved with four inputs:

  • First party data (your business). Spok creates an understanding of your business based on your URL or provided information, which includes your industry, competitors, and customer segments. 
  • The internet. Spok gets a daily update of the entire internet, which it then treats as a large, unstructured dataset to mine for insights.
  • Third party data (Web APIs). Because the regular internet isn't enough, Spok also accesses web APIs to  provide recommendations backed by reputable data, and we are adding more sources all the time. 
  • Marketing expertise. We layered our own special sauce on top of it all, to give Spok an edge that you won't find anywhere else.

How much does Spok cost?

Spok is $59 for a monthly plan, or $649 for an annual plan (a value of 1 month free).

You can view full pricing details here.

Where does Spok get its data from?

Spok is connected to a variety of third party data providers that support functions such as researching keyword volumes, and browsing the web to answer your questions.

How does Spok give me personalized suggestions?

Spok uses your website URL provided during a brief onboarding flow to scrape relevant information and inform it's results. You can view and update your businesses' information for better personalization at any time in Settings.

Do I have to train Spok on my businesses' data and information?

Spok learns about your business by looking at your website, as well as your businesses' presence across the internet. You also have the option to tailor what Spok knows about your business during onboarding or anytime in your settings.

Is my businesses' data and information secure with Spok?

Any proprietary information used within Spok is secured within your own account.

Can I use Spok for multiple businesses?

We understand many people handle marketing for multiple businesses. Currently each Spok account is highly personalized to a single business, which is determined during Onboarding and editable in Settings. However, we are currently exploring additional features for Enterprise users. Please reach out if you are interested in learning more about Spok for Enterprise.

Can Spok generate images?

Yes, you can prompt and generate images in Spok Chat.

How is Spok different from Writesonic, Jasper, or SurferSEO?

While all these tools return keyword suggestions and generate search-optimized content, Spok was made to acknowledge the strategic reality that a blog post or landing page just doesn't cut it anymore. Instead, Spok recommends keywords based on your business, your customers, and search intent. Then Spok recommends an action plan based on the SERP, which could include anything from paid ads to affiliate marketing to YouTube content to creating featured snippets. Whatever it takes to rank.

How do I update my business settings?

Access your settings by clicking on your profile circle at the top-right corner when logged in to Spok. You can either input your edits manually, or add a URL and select "refresh". The refresh button will use AI to learn and populate your settings with your updated business details. You can always manually edit any details that need refining as well. Make sure to hit "save" at the bottom of Settings before navigating back to Chat.

How do I report a bug?

There is a "give feedback" button in the top-right of Spok, where you can report bugs.

Or you can email us anytime at spok@forum3.com

How do I cancel my subscription?

Go to your Settings, and click "Account". You see your current plan, and your options to manage it in. When you click on "Manage plan" you will be securely taken to Stripe, our payment provider, where you can cancel your subscription.

How do I change my plan?

Go to your Settings, and click "Account". You see your current plan, and your options to manage it in. When you click on "Manage plan" you will be securely taken to Stripe, our payment provider, where you can change from a Monthly to Annual plan. Any changes will take effect at the end of your current billing period.

How do I delete my account?

Go to your Settings, and click "Account". At the bottom of the page there is a button to "delete account."

Still have questions?

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